FAQs

Do I need to create an account to shop?
No, you don't; but, you will have to provide your email address to receive notifications about your order once you have placed one.

How long does it take to process my order?
Most orders will be processed immediately; however, if after 24 hours, you are unsure about the status of an order you have placed, please get in touch.

How do I know my order has been confirmed? 
Upon successful completion of an order, you should get a confirmation page detailing the items of your just-placed order as well as a confirmation email of in the email address you provided while placing the order. 

How long does delivery take? 
We offer a variety of delivery options upon checkout.

Most orders within Lagos are delivered within 24-48 hours. Delivery for the rest of Nigeria takes 2-5 working days and internationally 5-7 working days.

We will also confirm delivery times via your email once your order is set for dispatch.

How much does delivery cost? 
Costs applicable here are calculated at checkout.

Most orders within Lagos are calculated based on destination and peak travel times. 

Nationwide and international deliveries are charged based on weight and/or volume.

How do I track my order? 
You can track your order from the email you will receive when your items have been dispatched.

Can I update my delivery address after placing an order? 
Unfortunately, after an order has been confirmed, you cannot change your delivery address.

What is your refund policy? 
Please read through our Refund Policy page for clear information. We have a strict 3-day return policy for items unopened or unused, with tags, and in original packaging. This is after confirmation that the request for a return/refund has been granted. Our strict policy is due to the nature of beauty/skincare products.

How do I get in touch if I have further questions?
Please reach us at contact@brackettsbeauty.com if you have any further questions or concerns. We always look forward to hearing from you.